Shipping policy
1. Event Tickets
Please note: Tickets for our in-person events are NOT sold or fulfilled directly through this website.
Links on our site regarding event tickets will direct you to a third-party ticketing platform (such as Eventbrite) to complete your purchase.
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The Pop Culture Popup does not "ship" event tickets.
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Ticket delivery (usually digital via email) is handled entirely by the third-party platform where the purchase was made.
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Please refer to that platform’s specific shipping or fulfillment policies regarding the delivery of your tickets.
2. Physical Merchandise Shipping
For the limited selection of physical goods sold directly by The Pop Culture Popup on this site (e.g., merchandise, stickers):
Processing Time: We are a small team. Please allow 3-5 business days for us to pack and ship your order after it is placed.
Shipping Rates & Delivery: We currently ship only within the United States. Shipping rates are calculated at checkout based on the weight of the items and destination. We generally use standard ground shipping via USPS or UPS.
Tracking: Once your physical item has shipped, you will receive an email with tracking information.
3. Damages and Issues with Physical Merchandise
If you purchase a physical item directly from us and it arrives damaged, please contact us within 7 days of delivery at support@thepopculturepopup.com with a photo of the damage so we can assist you.
Note: Any issues regarding event tickets must be directed to the customer support of the ticketing platform where the ticket was purchased.
4. Contact Us
If you have questions about shipping related to a physical product purchased directly on this site, please contact us at support@thepopculturepopup.com.